Logical intelligence has traditionally been considered the most important success factor in life and business, but things have drastically changed in the last few decades. Today, most people realize that emotional intelligence is the basic precondition for success in their personal and professional lives.

This is not an assumption, but rather a proven fact. Studies show that almost 90% of employees and executives cite lack of collaboration or ineffective communication for workplace failures. Many other reports also reveal the importance of emotional intelligence and its impact on the development of communication skills.

There is obviously a direct correlation between the two concepts, but it’s necessary to explain the mechanisms hiding behind this phenomenon. In this post, we will explain to you the role of emotional intelligence in building interpersonal communication skills.

Emotional Intelligence and Interpersonal Communication: Definition and Basic Information

Before we start discussing the peculiarities of emotional intelligence and interpersonal communication, we need to define the two concepts precisely.

Emotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. In other words, emotional intelligence enables you to understand what other people think and feel, but also to understand your own thoughts and emotions.

On the other side, interpersonal communication represents the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages. It’s a form of direct interaction, which basically means it is face-to-face communication.

Statistics from Harvard, Stanford, and Carnegie Foundation show that 85–87% of our success accounts from soft skills, emotional intelligence, and personal skills.

What makes this particular trait so fundamental? Psychology authors at BestEssays shared some of the critical reasons with us:

Speed and accuracy: Expressing ideas clearly and directly helps you to communicate faster and more accurately. That way, people around you will always understand your message, and you will avoid possible confusion or misconceptions.

Conflict resolution: If you know how to balance between the two opposing sides or opinions, it will be much easier to avoid or resolve conflicts.

Leadership: Individuals who develop communication skills often turn out to be genuine leaders. This happens because leaders speak directly and openly, which helps them to convince and motivate others.

Team building: This is another important aspect of emotional intelligence and interpersonal communication. A papersowl review agency nurtures this feature because they believe managing group work is almost impossible if you don’t understand how people think and don’t coordinate their activities.

How It Works: Emotional Intelligence Explained

The very term Emotional Intelligence appeared for the first time in the mid-1960s. It became a globally recognized phenomenon 30 years later when Michael Beldoch published a book with this title. While the concept itself is well-known and analyzed thoroughly by thousands of sociologists and psychologists, it is so complex that it’s almost impossible to understand it 100%.

Edu Birdie reviews authors, who specialize in psychology, claim that a lot of studies show a direct correlation between emotional intelligence and bullying, while other reports highlight its relationship with job performance, drug abuse, and even health issues.

However, scientists definitely agree that emotional intelligence strongly influences an individual’s well being in general. They detected five major components of emotional intelligence:


The biggest advantage of emotionally intelligent individuals is their capability to monitor and figure out their own feelings.

Mark Jameson, a content creator at BestEssay.com, says this type of self-awareness is critical to the development of all other skills: “It’s a key feature because you need to recognize and admit your own emotions before attempting to master some other skill.”

Emotion management

Understanding how you feel is one thing, but handling them is a totally different task. People who can manage their own emotions and calm down when needed have a huge advantage communication-wise.


Self-motivation can be explained as an advanced level of emotional management. Namely, you can use self-motivation to boost confidence, improve engagement, and achieve better results both personally and professionally.


Empathy is the ability to detect and understand the emotions of people around you. It’s one of the most beneficial elements of emotional intelligence because it allows you to approach colleagues, friends, or family members and help them solve everyday issues. This not only makes you a better worker but also a much better person.

Relationship building

Emotional intelligence allows you to build and nurture interpersonal relationships effortlessly. In other words, it helps you to grow the network of personal connections and make friends or business partnerships with more people.

With all the features we mentioned above, it is evident that emotional intelligence has several highly practical implications. We are all facing a lot of situations in our daily lives that require delicate maneuvers, so it’s great if you can count on this type of skill.

For instance, emotional intelligence can help you face the changes much easier than individuals who lack this trait. Human beings love routine and familiar behavioral patterns, so it’s tricky and challenging to adapt to new circumstances. However, emotionally intelligent persons will accept it and try to use it as the opportunity to grow.

According to one research paper writer, the same goes for arguments, negotiations, and tough conversations: “All these situations demand caution and careful communication because you don’t want to make a difficult situation even worse. In such circumstances, you can utilize emotional intelligence to figure out the needs of your peers and find a way to solve the problem without giving up on your own demands.”

Sometimes you won’t even have to engage in conflict because emotional intelligence will help you avoid the dispute. After all, prevention is much better than conflict resolution, but it’s only possible if you do your best to improve emotional intelligence.

9 Ways to Improve Interpersonal Communication with Emotional Intelligence

Now that you know the basics of emotional intelligence, it is time to talk about the ways to improve it. Of course, the ultimate objective is to strengthen your interpersonal communication skills by enhancing your emotional intelligence.

Many roads lead to this goal, but nine tactics usually make the most significant impact on people. Without further ado, let’s see these mechanisms.

1. Be an active listener

It is impossible to improve communication skills if you don’t pay attention to what other people have to say. You need to become an active listener because it’s the only way to truly understand what someone else is thinking and how they feel about a specific subject.

2. Listen to your inner self

With so many people around you day after day, it’s easy to lose focus and stop thinking about yourself and your own emotions. Don’t let this happen and make sure to spend some time meditating about your inner self.

3. Take responsibility for your actions

As soon as you learn to observe yourself and others, you also need to learn to take responsibility for your actions. With all the relevant information at your disposal, it is easy to evaluate your own behavior and decide whether it needs changing or not.

4. Respond instead of reacting

Reactions to other people’s feelings or activities are often aggressive and opposing, which is never a good thing if you want to improve interpersonal communication. Instead, we suggest you try responding because this process includes analytical thinking and decision-making before you actually make a move.

5. Show personal interest

Colleagues and business partners don’t want to feel alienated and isolated. On the contrary, they want you to treat them like real human beings and show interest in their personal lives. Learning just a thing or two about your peers can be an excellent icebreaker for the entire relationships.

6. Acknowledge their expertise

The same thing goes for the business side of the story – you need to show respect and acknowledge the expertise of your team members. If they do something right, don’t be afraid of giving them that well-deserved praise.

7. Empathize

Empathy is the other side of the coin. Mistakes happen all the time, so you need to figure out whether to react angrily or to calm down. Some individuals respond better to criticism, while others require a more subtle approach. That’s why you need to empathize and learn to treat different people differently.

8. Create a positive environment

Another thing you need to do is to try to create a positive environment. This will make you happier and also allow people around to relax and enjoy their work.

A satisfied worker is the best worker, which means that a positive environment can drastically improve employee engagement.

9. It’s a long-term process

With all the tips we mentioned here, you might think it’s easy to improve emotional intelligence and communication skills. Keep in mind, however, that it’s a long-term process, so be patient and take your time to evolve.


Emotional intelligence is a key success factor in your personal and professional life. If you don’t understand yourself and the people around you, you cannot expect to establish quality relationships. That is why it’s critical to understand the concept of emotional intelligence and learn how to improve it.

We wrote this article with the purpose to explain the role of emotional intelligence in building interpersonal communication skills. Our suggestions should help you figure out how to strengthen your self-awareness and how to manage your everyday communication more successfully.

It’s a time-consuming process, so be patient and feel free to write a comment if you need additional explanations about this amazing topic – we would be glad to answer you!